Privacy Policy & Cookies Policy

Last updated: October 21, 2025

Welcome to Pilot Juliet (“we,” “our,” or “us”). Your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal information when you visit https://pilotjuliet.com or interact with our services, including purchases, email subscriptions, or events.

By using our website, you consent to the practices described below.

We collect information that you voluntarily provide, including:

• Contact Details – name, email address, phone number, billing and shipping addresses.
• Account Information – login credentials, preferences, saved cart items.
• Payment Information – credit card or PayPal details processed securely via third-party processors (e.g., Shopify Payments, Stripe).
• Communications – emails, messages, social media interactions, and survey responses.

When you browse our website, we automatically collect:

• Device type, browser, IP address.
• Pages viewed, click paths, and time spent.
• Referring website and geolocation data (approximate region).
• Cookies and similar technologies as described in Section 8.

We may receive data from:

• Payment processors, shipping carriers, and analytics providers (e.g., Google Analytics).
• Social media platforms if you engage with our content or ads.

We use your information to:

• Process orders and deliver products.
• Communicate order updates and marketing offers (with your consent).
• Improve our website and user experience.
• Manage your account and respond to support requests.
• Comply with legal requirements and prevent fraudulent activity.

We may share data with:

• Service providers (for payments, shipping, email marketing, analytics, hosting).
• Business partners in connection with events or collaborations.
• Legal authorities to comply with laws or protect our rights.
• Successors in case of a merger, acquisition, or business sale.

We never sell personal data.

Depending on your jurisdiction, you have the right to:.

• Request disclosure of data collected, sources, and purpose.
• Request deletion of personal information.
• Opt out of “sale” or “sharing” of personal data (for advertising purposes).
• Non-discrimination for exercising privacy rights.

Submit requests to pilotjulietllc@gmail.com. We will verify your identity before processing.

We retain personal information only as long as necessary to:

• Fulfil orders and recordkeeping obligations.
• Resolve disputes and enforce agreements.
• Meet legal and tax requirements.
  When data is no longer needed, we securely delete or anonymise it.

We retain personal information only as long as necessary to:

• Fulfil orders and recordkeeping obligations.
• Resolve disputes and enforce agreements.
• Meet legal and tax requirements.
  When data is no longer needed, we securely delete or anonymise it.

Cookies are small text files stored on your device. We use them to:

• Remember your preferences and cart items.
• Analyse traffic and performance via Google Analytics.
• Personalise ads (if you consent).

Type: Essental, Analytics, Marketing, Functional

Purpose: Enable core functions, Measure and track performance, Deliver relevant ads, remember user preference

Duration: Session, Up to 2 years, Up to 1 year, Up to 6 months

“Pilot Juliet uses cookies to improve your experience, personalize content, and analyze traffic. By clicking ‘Accept All,’ you consent to our use of cookies as described in our Privacy Policy. You can manage your preferences via ‘Cookie Settings.’”

We partner with trusted providers such as:

• GoDaddy (for e-commerce platform and checkout).
• GoDaddy (for website performance tracking).
• Email Marketing Services (currently undetermined).

These providers may process your data under their own privacy policies.

We may update this Privacy & Cookie Policy from time to time. The latest version will always be posted on this page with an updated revision date. Material changes will be notified to users where required by law.

If you have any questions or requests about this policy, please contact us at:

Pilot Juliet
📧 pilotjulietllc@gmail.com
🌐 https://pilotjuliet.com

Acknowledgement
By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your information as described above.