Pilot Juliet

Terms and Conditions

Last updated: October 21, 2025

Welcome to Pilot Juliet (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of https://pilotjuliet.com (the “Website”) and any purchases, content, or services offered through it.
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

1. Company Information

Pilot Juliet, LLC
Email: pilotjulietllc@gmail.com
Website: https://pilotjuliet.com

2. Eligibility

By using this Website, you represent that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms.
If you are under 18, you may only use this Website with parental or guardian consent.

3. Online Store Terms

When you purchase from Pilot Juliet:

You agree to provide accurate, complete, and current information for all purchases and accounts.
You are responsible for maintaining the confidentiality of your account login details.
Prices for our products are subject to change without notice.
We reserve the right to limit quantities, refuse orders, or cancel purchases suspected of fraud or misuse.
We may, at our discretion, refuse service to anyone for any reason permitted by law.

All transactions are processed securely through third-party payment providers (e.g., GoDaddy, PayPal, etc). We do not store your payment information.

4. Shipping, Returns, and Refunds

Shipping times, costs, and carriers are listed during checkout.

We are not responsible for delays caused by carriers or customs.
Returns and refunds are handled per our Return Policy posted on the Website.
Items must be unused and in original packaging for returns to be accepted.

Please contact us for return inquiries.

5. Intellectual Property Rights

All content on this Website — including but not limited to text, images, graphics, logos, designs, videos, icons, copyrights, and trademarks — is the exclusive property of Pilot Juliet, LLC or its content creators.

You may not copy, reproduce, distribute, modify, or exploit any portion of the Website or its content without our prior written permission.

The Pilot Juliet logo is copyrighted and may not be used in connection with any product or service without express authorization.

6. User Content and Conduct

You may submit comments, reviews, or other content where allowed, provided that such content:

Is not unlawful, obscene, threatening, defamatory, or invasive of privacy.
Does not infringe on any intellectual property rights.
Does not contain viruses, spam, or malicious code.

By posting or submitting content, you grant Pilot Juliet a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and distribute that content for marketing or promotional purposes.

We reserve the right to remove or edit user content at any time.

7. Promotions, Giveaways, and Scholarships

From time to time, we may offer promotions, giveaways, or scholarship programs.
Participation is subject to the specific rules and eligibility requirements provided with each campaign.
We reserve the right to modify, suspend, or cancel such programs at our discretion.

8. Third-Party Services

Our Website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, or practices of these sites.
Your use of third-party services is at your own risk and governed by their respective terms and privacy policies.

9. Disclaimer of Warranties

This Website and all products or services are provided “as is” and “as available” without any warranty of any kind, express or implied.

We do not guarantee that:

The Website will be uninterrupted, secure, or error-free.
Any product descriptions or images are accurate, current, or complete.

You use this Website at your own risk.
Where applicable law does not permit exclusions of implied warranties, such exclusions may not apply to you.

10. Limitation of Liability

To the fullest extent permitted by law, Pilot Juliet and its officers, directors, employees, affiliates, or agents are not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of:

Your use of or inability to use the Website;
Your reliance on any content or product purchased;
Unauthorized access to or use of your information.

Our total liability will not exceed the amount you paid (if any) for the product or service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pilot Juliet, LLC from any claim, loss, liability, or expense (including attorneys’ fees) arising out of your violation of these Terms or your misuse of the Website.

12. Privacy

Your submission of personal information is governed by our Privacy Policy.
By using the Website, you consent to our collection and use of data as described therein.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, USA, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Harris County, Texas.

14. Termination

We reserve the right to suspend or terminate your access to the Website at any time, without notice, for violation of these Terms or any unlawful behavior.

15. Changes to Terms

We may update or modify these Terms at any time.
Updates will be posted on this page with an updated “Last Updated” date.
Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

16. Contact Information

If you have questions about these Terms, please contact us at:

Pilot Juliet, LLC
📧 pilotjulietllc@gmail.com
🌐 https://pilotjuliet.com

Return and Refund Policy

Last updated: October 21, 2025

Thank you for shopping with Pilot Juliet — where we “Bring the Romance to Aviation.” We hope you love your purchase, but if something isn’t quite right, we’re here to help.

1. Eligibility for Returns

We accept returns on most unworn, unused, and unwashed items within 10 days of the delivery date.

To be eligible for a return, your item must:

Be in the same condition you received it — unworn, unwashed, and free of stains, makeup, or odors.
Include original packaging and tags.
Be accompanied by your receipt or proof of purchase (order confirmation email is fine).

Non-returnable items

The following items are final sale and cannot be returned or exchanged:

Gift cards
Discounted or clearance (“Final Sale”) items
Digital downloads or e-gift items
Custom or personalized products
Limited-edition collections marked as non-returnable

2. Exchanges

We’re happy to exchange items for a different size or style if stock is available.
To initiate an exchange, email pilotjulietllc@gmail.com with your order number and the item you’d like to exchange.
Once your return is approved, you’ll receive instructions and a return shipping label (if applicable).

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (defective, incorrect, or damaged item).
We recommend using a trackable shipping service or purchasing shipping insurance.
Pilot Juliet is not responsible for items lost or damaged during return shipping.

4. Refunds

Once your return is received and inspected, we’ll notify you via email of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.
If you applied a discount code, only the amount paid will be refunded.

If your return is rejected (due to wear, damage, or missing packaging), the item will be sent back to you.

5. Damaged or Defective Items

We sincerely apologize if your item arrived damaged or incorrect. Please contact us within 7 days of receiving your order at pilotjulietllc@gmail.com with:

Your order number
A description of the issue
Clear photos of the item and packaging

We’ll send a replacement or issue a full refund (including shipping, if applicable).

6. Gifts

If you received a gift purchased from Pilot Juliet and wish to return it:

You’ll receive store credit for the value of your return once we receive the item.
Store credit will be issued in the form of a digital gift card sent to your email.

7. International Orders

At this time, we do not offer prepaid return labels for international orders.
International customers are responsible for all return shipping costs and any customs fees.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card company; it may take additional time before your refund officially posts.
Contact your bank.

If you’ve done all of this and still have not received your refund, please email us at pilotjulietllc@gmail.com

9. Contact Us

For any questions about returns, refunds, or exchanges, reach out to:

Pilot Juliet, LLC
📧 pilotjulietllc@gmail.com
🌐 https://pilotjuliet.com